Studio Policies
Private Lessons & Group Class Policies
We are grateful to help you pursue your musical journey! We strive to create and clearly communicate our policies in the interest of courtesy and fairness to students, parents, guardians, and teachers. The policies below outline the basic expectations of our relationship with you as a member of our teaching studio:
Subscriptions/Billing
- Payments are made through Opus1.io and are non-refundable.
- For Private Lessons, the first payment is due at enrollment, prorated for the remaining lessons in the month. Subsequent payments are automatic on the 1st of each month.
- All students in a Trial Month will be automatically enrolled in their ongoing lesson subscription, receiving a discount for their first four lessons. To opt out of lessons before you’re auto enrolled, inform the admin office before the last Trial Month Lesson.
- For Group Classes, payment is due upon enrollment.
- For check payments, contact admin@musicinstitute.com to complete enrollment. Any fees assessed for Non-Sufficient Funds are the responsibility of the student opting to pay by check.
- Missed or declined payments will lead to removal from the schedule.
Canceling a Lesson
- A 24-hour notice is required for a make-up lesson credit. Cancellations on the same day do not qualify for make-up credits, except in emergencies at administration’s discretion.
- Lesson cancellations are done by logging into your Opus1.io account or contacting your teacher directly. Contact admin@musicinstitute.com if you lost your teacher’s information.
Make-Up Lessons
- Students must use make-up credits within 90 days; after 90 days they will expire.
- A maximum of 4 unscheduled make-up credits are allowed at a time.
- It is the parent’s, or adult student’s, responsibility to schedule their make-up lessons using their Opus1.io account.
Missed Group Classes
- No make-ups or refunds for missed classes, however, you may qualify for credit toward another group course or private lesson.
- If three (3) lessons during the length of the course are missed or unattended in a row, you are automatically disenrolled.
Tardiness
- Lessons will end on time regardless of tardiness.
- Late arrivals should enter group lessons quietly.
- If a student is 15 minutes late without any notice the instructor is permitted to leave.
Teacher Cancellations
- Teachers may cancel lessons due to emergencies, illnesses, performances/events, or planned vacations.
- Make-up credits, substitute teachers, or prorated tuition will be offered by the teacher.
Withdrawal from Lessons
- A 14-day notice is required for withdrawal via phone or email to the administration office. Exceptions for emergencies may apply. Uncompleted lessons will be forfeited upon withdrawal.
- Extended Breaks: (a break from lessons for over 30 days) require 14 days’ written notice. The lesson time will be released and may not be available after the extended break, please reach out to schedule a lesson time before returning.
- Group Course Withdrawal: Withdrawals must occur at least 1 day before the course starts to qualify for full credit toward another group course or private lessons. Withdrawals that occur after a course has started may qualify for partial credit toward private lessons or another course.
Responsibility to Stay Up to Date
- Parents/students should stay informed about events, cancellations, and schedules through our website and email updates.
- Policies may be updated, with changes communicated via email and on our website. By continuing lessons, the parent or adult student agrees to the posted policies.
Holiday Closures
- The Music Institute is closed on select holidays and school breaks.
- Holiday Closure dates can be viewed on our website and are posted in our building.
- Private Lesson subscriptions remain the same cost for each month, regardless of a closure. Some months have five weeks, resulting in a 5th lesson at no additional charge.
Supervision of Minors
- Parents/guardians must supervise minors before and after lessons. Do not leave minors unattended at the Music Institute for any reason.
- If a minor’s lesson with a teacher occurs when there are no other teachers or administrators present, then the Parent/Guardian of the student is required to remain in the lobby, or within the lesson room.
- If a minor student is being picked up by someone who is not their parent/guardian, let their teacher know so that they are aware that they are permitted to leave without a parent present.
Communication Between Student and Instructor
- Teachers will use parent or adult student’s contact information for communication.
- It is the parent’s responsibility to monitor conversations involving minors.
Messaging Terms & Conditions
- You agree to receive informational messages (appointment reminders, account notifications, etc.) from the Music Institute of Roseville. Message frequency varies. Message and data rates may apply.
- For help, reply HELP in the text thread or email us at admin@musicinstitute.com. You can opt out at any time by replying STOP.
Privacy Policy
- Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- If you wish to be removed from receiving future communications, you can opt out by texting STOP.